3 November 2025
Council is preparing for the next Kerbside Waste Collection Contract, scheduled to begin in 2027/28. Over the past fortnight, rural and village residents have been sent letters seeking feedback on how rural services could be included in the new contract.
A copy of the letter is available below.
This site is owned and operated by Wagga Wagga City Council, using software licensed from Social Pinpoint. For details on how Wagga Wagga City Council collects and protects your personal information, refer to the information below. For details of how Social Pinpoint may access personal information, please refer to Social Pinpoint’s Privacy Policy.
The collection, use, storage and disclosure of personal information is governed by the the Privacy and Personal Information Protection Act 1998 (PPIPA).
The collection of personal information from Councillors, employees, volunteers, contractors, ratepayers and member of the public is required in order for Council to perform its statutory functions and to allow the effective provision of services.
"Personal information" is defined in the PPIPA as follows:
"Personal information means information or an opinion (including information or an opinion forming part of a database and whether or not recorded in a material form) about an individual whose identity is apparent or can reasonably be ascertained from the information or opinion."
The person does not have to be clearly identified by the information. It is only necessary that identity "can reasonably be ascertained from the information."
The Act also outlines information that does not constitute Personal Information as follows:
The PPIPA offers enforceable privacy rights to the people of NSW and gives them the opportunity to:
Council has a Privacy Policy (PDF, 165.2 KB) and a Privacy Management Plan (PDF, 546.7 KB) both of which help to ensure that staff are aware of privacy issues and ensures that personal information of individuals is handled in accordance with legislation.
Council holds personal information concerning Councillors, such as:
Council holds personal information concerning its customers, ratepayers and residents, such as:
Council holds personal information concerning its employees, such as:
If you require any further information you can visit the Office of the Privacy Commissioner website.
The following Terms and Conditions govern the use of "Your Say Wagga Wagga" (“the site”). The software platform is owned by Social Pinpoint Pty Ltd and operated by us, Wagga Wagga City Council.
By accessing and using this site, you are choosing to accept and comply with the Terms presented throughout this agreement as well as the Privacy Policy and Moderation Policy. These Terms apply to all visitors and users of this site. Linked sites, affiliated services or third party content or software have their own Terms that you must comply with. If you disagree with any of the Terms presented in this agreement, you may discontinue using the site immediately.
If you are under 18 years old, please ensure that your parent or guardian understands and accepts these Terms and Conditions (including the Privacy Policy and Moderation Policy).
What are the conditions with a user’s account?
While using the site, you must not violate any applicable laws and regulations. It is our duty to protect the confidentiality of content you provide on our site in accordance with our Privacy Policy. When you create an account with us, you must always provide us with accurate information. Failure to provide accurate information violates the Terms, which may result in immediate termination of your account on our service. You are responsible for protecting your own password you use for this site and for any activities done under that password. Unauthorised use of your password or account must be immediately reported to us. In some cases, we or our agents may require access to your user accounts to respond to technical issues.
We are not responsible for the content on the site that has been provided by the users of the site. Any content posted by you is subject to the rules of our Moderation Policy. Your contribution to the site may be edited, removed or not published if we consider it inappropriate (refer to Moderation Policy). Contributors should also be aware that their posts may remain online indefinitely. Where practical, you may choose not to identify yourself, deal with us on an anonymous basis or use a pseudonym.
What do we require from our users?
You must understand and agree that, without limitation:
Can your account be suspended or terminated?
We may terminate or suspend access to your site and/or account immediately, without prior notice, including without limitation if you breach the Terms. We may immediately deactivate or delete your account and all the related files and information in your account. After your account has been terminated, the content you have posted may also remain indefinitely on the site.
If you want to terminate your own account, please send an email to web@wagga.nsw.gov.au.
Governing Law
These Terms shall be governed in accordance with the laws of New South Wales, Australia, without regards to its conflict of law provisions.
Indemnification
Wagga Wagga City Council, its subsidiaries, affiliates, officers, agents, licensors and other partners are not responsible for any loss, liability, claim, or demand, including legal fees, made by any third party due to or arising from a breach of this agreement and/or any breach of your representations and warranties set forth above.
What content do we own?
This website contains the copyrighted material, trademarks, patents, trade secrets and other proprietary information (“Intellectual Property”) of Wagga Wagga City Council and its suppliers and licensors. Wagga Wagga City Council owns and retains all proprietary rights in the intellectual property. All intellectual property in the content of this site including without limitation to text, software, source code, pages, documents and online graphics, photographs, sounds, audio, video and other interactive features are owned by or licensed to us.
Any original content that you submit or post on our site may be made available to the public and allows users to share your content (with the end user acknowledging your contribution) under the Creative Commons Attribution-ShareAlike 4.0 Australian License.
Except for Intellectual Property which is in the public domain or for which you have been given written permission, you may not copy, alter, transmit, sell, distribute any of the Intellectual Property on this site.
We are not responsible for your communications or dealings, including payment and delivery of goods or services, with a third party found via our website. Any loss or damage incurred from those communications or dealings are solely between the user and the third party.
Disclaimer and Warranties
Users must agree that you use of the site is at your own risk. We make no warranty that the site will meet your requirements or be uninterrupted or error-free. Any material that the user downloads through the site is done at their own risk and are responsible for any damages to their computer system or loss of data.
What happens if these Terms change?
We reserve the right, at our sole discretion, to modify or replace these Terms at any time without notice. The most recent version of the Terms can be seen on this page. By continuing to access or use our site after those revisions become effective, you agree and will comply to the revised terms. If you do not agree to the revised terms, please discontinue using our site.
Contact Us
If you have any questions about these Terms, please contact us at web@wagga.nsw.gov.au.
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